Why We Have a Cancellation Policy

At Rejuva , we strive to provide the highest level of service and care to all our clients. To ensure smooth operations and to respect the time and resources of our staff and clients, we have implemented a cancellation policy requiring a 48-hour notice for any appointment changes.

Reasons for Our Cancellation Policy:

1. Efficient Scheduling: Providing adequate notice allows us to efficiently manage our schedule and offer appointment slots to other clients who may be on a waiting list.
2. Resource Management: Our clinic allocates time, equipment, and personnel for each appointment. Last-minute cancellations or changes can disrupt our workflow and result in underutilized resources.
3. Fairness to Staff: Our practitioners dedicate their time and expertise to each client. A cancellation policy ensures their time is respected and that they are compensated fairly for any lost opportunities.
4. Quality of Service: Consistent scheduling helps us maintain the high standards of service that our clients expect and deserve. It allows us to manage our time effectively and deliver the best possible care.

Cancellation Fees:

• £25 for Smaller Appointments: This fee covers the administrative costs and loss of income associated with short-notice cancellations
• £35 for Larger Appointments: Larger appointments require more time and resources, making it crucial to manage cancellations effectively to minimize disruption.

We appreciate your understanding and cooperation in adhering to our cancellation policy. This helps us to continue offering exceptional service to all our clients.